General Terms and Conditions

Introduction

This document (i.e. the contract concluded between the Service Provider and the Buyer) is not filed (it cannot be accessed afterwards), is concluded exclusively in electronic form, does not qualify as a written contract, is drawn up in the Hungarian language, and does not refer to a code of conduct. For any questions regarding the operation of the webshop, the ordering process, or the delivery process, we are at your disposal at our contact details provided.

The scope of these General Terms and Conditions (GTC) covers the legal relationships arising on the Service Provider’s website (https://webshop.bock.hu) and its subdomains. These GTC are continuously available at the following website: webshop.bock.hu/altalanos-szerzodesi-feltetelek and can be downloaded from the following link: download

1. Service Provider’s details

Name of the Service Provider: Bock Panzió Kft.
Registered seat of the Service Provider (and also the place of complaint handling): 7773 Villány, Batthyány u. 15.
Contact details of the Service Provider, its regularly used electronic mailing address for communication with users: webshop@bock.hu
Company registration number: 02-09-071153
Tax number: 13855264-2-02
Name of the registering authority: Company Registry Court of the Pécs Regional Court
Chamber membership: Pécs-Baranya Chamber of Commerce and Industry
Phone number: +36 72 492 919, +36 30 9975 600
Language of the contract: Hungarian

Hosting provider’s details:

2. Basic provisions

• 2.1. Pursuant to Section 8:1 (1) point 3 of the Civil Code (Ptk.), only a natural person acting outside the scope of their profession, independent occupation, or business activity qualifies as a consumer. Under the Civil Code, businesses (including SMEs) do not qualify as consumers.
• 2.2. Matters not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (E-Commerce Act), and Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses. The mandatory provisions of the relevant legislation apply to the parties even without separate stipulation.
• 2.3. These Regulations are effective from the date of issue and remain in effect until revoked. The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider will publish any amendments on the website 11 (eleven) days before they take effect. By using the website, Users accept that all regulations related to the use of the website automatically apply to them.
• 2.4. The Service Provider reserves all rights with respect to the website, any part of it, and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process, or sell the content appearing on the website, or any part thereof, without the written consent of the Service Provider. The exception is the documents listed in point 14, which may be downloaded freely.
• 2.5. Special status of micro, small and medium-sized enterprises (hereinafter: SMEs): Based on the legislation (Government Decree 151/2003 and Act CLV of 1997), businesses qualifying as SMEs are entitled, when purchasing in the Webshop, only to the mandatory warranty (guarantee) and the right to initiate Conciliation Board proceedings, provided that they purchase the product as an end user through retail sale, outside the scope of their profession, independent occupation, or business activity. Other rights available to consumers (such as the 14-day right of withdrawal without justification) do NOT apply to SMEs.

3. Registration/purchase

• 3.1. By making a purchase/registering on the website, the User declares that they have read and accept the terms of these GTC and the Privacy Policy published on the website, and consent to the data processing.
• 3.2. During the purchase/registration, the User is obliged to provide their own, real data. In the event of false data provided during purchase/registration, or data linked to another person, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services under another person’s name or with another person’s data.
• 3.3. The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to data incorrectly and/or inaccurately provided by the User.
• 3.4. The Service Provider bears no liability for damages arising from the User forgetting their password, or the password becoming accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. Range of products and services available for purchase

• 4.1. The displayed products can only be ordered online. The prices shown for the products are in Hungarian forints, include the VAT prescribed by law, but do not include the cost of home delivery. No separate packaging cost is charged.
• 4.2. In the webshop, the Service Provider indicates in detail the name and description of the product, and displays a photo of the products. The color and pattern of the products may differ slightly from what is shown in the picture.
• 4.3. The Service Provider can only fulfill orders for alcoholic products if the person ordering is over 18 years of age. The identity of the person ordering will be verified upon delivery.
• 4.4. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
• 4.5. If, despite all due care by the Service Provider, an incorrect price appears on the Webshop’s interface, particularly with regard to an obviously erroneous price, e.g. one that differs significantly from the product’s well-known, generally accepted or estimated price, or a “0” HUF or “1” HUF price appearing due to a system error, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase.
• 4.6. In the case of an incorrect price, there is a striking disproportion between the real and the indicated price of the product, which an average consumer should immediately notice. Pursuant to Act V of 2013 on the Civil Code (Ptk.), a contract is created by the mutual and concurring expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no statement mutually and concurringly expressing the will of the parties, then no validly concluded contract can be spoken of, from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/erroneous price shall be considered a null and void contract.

5. Ordering process

• 5.1. After registration, the User logs into the webshop / or may also begin shopping without registration.
• 5.2. The User sets the quantity of the product(s) they wish to purchase.
• 5.3. The User places the selected products in the cart. The User can view the contents of the cart at any time by clicking on the “cart” icon.
• 5.4. If the User does not wish to purchase any further products, they check the quantity of the product(s) they wish to purchase. By clicking on the “delete – X” icon, the User can delete the contents of the cart. To finalize the quantity, the User clicks on the “update cart” icon.
• 5.5. The User selects the delivery address, then the delivery/payment method.
• 5.6. If an error or deficiency occurs in the webshop regarding products or prices, we reserve the right to correct it. In such a case, we will immediately inform the buyer of the new details after recognizing and correcting the error. The User may then confirm the order once more, or withdraw from the contract.
• 5.7. The total amount payable, based on the order summary and the confirmation letter, includes all costs. The package contains the invoice (and, if applicable to the product, the warranty card). The User is obliged to inspect the package without delay. In case of any damage detected on the packaging, the user may request the courier to draw up a report; in case of damage, the user is not obliged to accept the package. Packages are delivered on business days between 8 a.m. and 5 p.m.
• 5.8. After providing the data, the User can send their order by clicking on the “send order” button, but before that they can once more check the provided data, and can also send a comment with their order, or indicate any other wish related to the order to us by e-mail.
• 5.9. Correction of data entry errors: Before closing the ordering process, the User can always go back to the previous phase, where they can correct the data entered.
• 5.10. The User receives a confirmation by e-mail after sending the order. If this confirmation does not reach the User within the expected time frame depending on the nature of the service, but no later than within 48 hours from the sending of the User’s order, the User is released from the obligation to make an offer or from the contractual obligation. The order and its confirmation are considered to have arrived at the Service Provider or the User when it becomes accessible to them. The Service Provider excludes its liability for the confirmation if the confirmation does not arrive in time because the User provided an incorrect e-mail address during registration, or cannot receive messages due to the storage capacity of their account’s mailbox being full.

Payment methods

• Payment by bank card via Erste Bank: The User has the option to pay the total value of the order online, by bank card, through the secure payment system of the financial service provider used by the Service Provider.
• Cash on delivery: If the ordered product is delivered by a courier service, the User has the option to pay the total amount of the order to the courier in cash upon receipt of the ordered product(s).
• PayPal: The User has the option to pay the total value of the order online, by bank card, through the secure payment system of the financial service provider used by the Service Provider.
• Bank transfer in advance: The User is obliged to transfer the consideration for the ordered products to the bank account indicated in the confirmation e-mail within 3 days. Following the crediting of the amount to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner specified by them.

Delivery methods

Domestic order with GLS courier service and to GLS parcel points

Domestic order with MPL courier service

MPL parcel point pickups

• PostaPont parcel point: HUF 990
• Delivery to post office (held at post office): HUF 990
• MPL parcel locker: HUF 990

On-site pickup – free of charge

Personal pickup at the Bock Hotel Ermitage Shop, 7773 Villány, Batthyány utca 15.

Free delivery

For international shipping

6. Processing and fulfillment of orders

• 6.1. Orders are processed during business hours. It is possible to place an order outside of the times designated for order processing; if it is placed after business hours, it will be processed on the following day. The Service Provider’s customer service will confirm electronically in every case when it will be able to fulfill the order.
• 6.2. The general fulfillment deadline is as follows:
  • 2-6 business days within Hungary,
  • 1 week within Europe.
• 6.3. Under the sales contract, the Service Provider is obliged to transfer ownership of the goods, and the User is obliged to pay the purchase price and to take possession of the goods.
• 6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk passes to the buyer when the buyer or a third party designated by them takes possession of the goods. The risk passes to the buyer upon handover to the carrier if the buyer commissioned the carrier, provided that the carrier was not recommended by the seller.
• 6.5. If the seller is a business and the buyer is a consumer, in the absence of a different agreement between the parties, the seller (under these GTC: the Service Provider) is obliged to make the goods available to the buyer (User) without delay after the conclusion of the contract, but no later than within thirty days.
• 6.6. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional deadline, the buyer is entitled to withdraw from the contract.
• 6.7. The User is entitled to withdraw from the contract without setting an additional deadline if
  a) the Service Provider has refused to perform the contract; or
  b) the contract should have been performed at the specified time of performance – and not at another time – according to the agreement of the parties or due to the recognizable purpose of the service.
• 6.8. If the Service Provider fails to fulfill its obligation undertaken in the contract because the product specified in the contract is not available, it is obliged to inform the User of this without delay, and to refund the amount paid by the User without delay.

7. Right of withdrawal

• 7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, the Consumer may withdraw from the contract without justification within 14 days of receiving the ordered product, and may return the ordered product. In the absence of this notice, the Consumer is entitled to exercise the right of withdrawal for up to 1 year.
• 7.2. The period available for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party designated by them other than the carrier, takes receipt of the product.
• 7.3. The Consumer may also exercise the right of withdrawal in the period between the day the contract is concluded and the day the product is received.
• 7.4. The cost of returning the product must be borne by the consumer; the business has not undertaken to bear this cost.
• 7.5. In the event of exercising the right of withdrawal, the Consumer bears no cost other than the cost of returning the product; however, the Service Provider may claim compensation for material damage resulting from the excessive use of the product. Excessive use of the product includes damaged packaging and opened products.
• 7.6. The Consumer is not entitled to the right of withdrawal in the case of a non-prefabricated product that was produced based on the consumer’s instructions or at their explicit request, or in the case of a product that was clearly customized for the consumer.
• 7.7. The consumer also may not exercise the right of withdrawal
  • a. in respect of a product that is perishable or retains its quality only for a short period;
  • b. in respect of a sealed product which, for health protection or hygiene reasons, cannot be returned after being unsealed following delivery (e.g. wines, other beverages).
  • c. in respect of a product which, by its nature, becomes inseparably mixed with other products after delivery;
  • d. in respect of an alcoholic beverage whose actual value cannot be influenced by the business and depends on market fluctuations, and whose price the parties agreed upon at the conclusion of the sales contract, but whose delivery can only take place after the thirtieth day following the conclusion of the contract;
  • e. in respect of a contract for services where the business visits the consumer at the consumer’s express request for the purpose of carrying out urgent repair or maintenance work.
• 7.8. Following receipt of the returned product and/or receipt of the withdrawal statement, the Service Provider will, pursuant to the above legislation, refund the amount paid, including the delivery fee, to the Consumer without delay, but no later than within 14 days.
• 7.9. For the refund, we use the same payment method as used in the original transaction, unless the Consumer expressly consents to a different payment method; the Consumer shall not incur any additional costs as a result of using this refund method.
• 7.10. The Consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider, or to hand them over at the Service Provider’s address.
• 7.11. In the case of withdrawal in writing, it is sufficient for the Consumer to send the withdrawal statement within 14 days.
• 7.12. The Consumer meets the deadline if they return or hand over the product(s) before the 14-day period expires.
• 7.13. The consumer bears only the direct cost of returning the product, unless the business has undertaken to bear this cost.
• 7.14. The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from choosing a delivery method other than the cheapest standard delivery method offered by the Service Provider.
• 7.15. The Consumer may only be held liable for any diminished value of the goods if this resulted from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
• 7.16. The Service Provider may withhold the refund until it has received the goods back, or until the Consumer has provided proof that they have returned them: whichever of the two occurs earlier shall be taken into account.
• 7.17. If the Consumer wishes to exercise their right of withdrawal, they may indicate this in writing at any of the Service Provider’s contact details (even using the enclosed form), or by telephone. In the case of a written notice sent by post, the date of posting is taken into account, and in the case of notice by telephone, the time of the telephone notice. In the case of notice sent by post, the Service Provider accepts notice sent as a registered item or parcel. The Consumer may return the ordered product to the Service Provider by post or with the help of a courier service.
• 7.18. The Consumer must pay particular attention to the intended use of the product, as the Consumer is liable for compensation for damages resulting from use not in accordance with its intended purpose!
• 7.19. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here .
• 7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.
• 7.21. The Consumer may also contact the Service Provider with any other complaint using the contact details found in these GTC.
• 7.22. The right of withdrawal is available only to Users who qualify as consumers under the Civil Code.
• 7.23. The right of withdrawal is not available to a business, i.e. a person acting within the scope of their profession, independent occupation, or business activity.
• 7.24. Procedure for exercising the right of withdrawal:
  • 7.24.1. If the Consumer wishes to exercise the right of withdrawal, they are obliged to indicate their intention to withdraw using the Service Provider’s contact details.
  • 7.24.2. The Consumer exercises their right of withdrawal within the deadline if they send their withdrawal statement before the expiry of the 14th day from receipt of the product. In case of withdrawal in writing, it is sufficient to send only the withdrawal statement within 14 days. In the case of notice by post, the date of posting is taken into account; in the case of notice by e-mail or fax, the time of sending the e-mail or fax is taken into account. You will find a sample withdrawal statement among the downloadable documents at the end of these GTC, or you can also submit it via our online form.
  • 7.24.3. In the event of withdrawal, the Consumer is obliged to send the ordered product back to the Service Provider’s address without delay, but no later than 14 days from the communication of the withdrawal statement. The deadline is deemed to have been met if the product is sent before the expiry of the 14-day deadline (i.e. it does not need to arrive within 14 days). The buyer bears the costs incurred in connection with returning the goods due to the exercise of the right of withdrawal.
  • 7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from choosing a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises the right of withdrawal in the period between the day the contract is concluded and the day the product is received.
  • 7.24.5. In the case of the purchase of several products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receipt of the last delivered product, or, in the case of a product consisting of several items or pieces, of the last delivered item or piece.
• 7.25. We inform our corporate partners that the mandatory warranty under Government Decree 151/2003 does not apply to program tickets and digital services.
• 7.26. Pursuant to Government Decree 45/2014 (II. 26.), the 14-day right of withdrawal without justification is available only to Consumers (natural persons). Business associations, sole proprietors, and other legal persons (SMEs) may not exercise the right of withdrawal without justification, even if the product was not purchased for their main activity.

8. Warranty, guarantee

Defective performance

• 8.1. The obligor performs defectively if the service does not meet the quality requirements set out in the contract or in legislation at the time of performance. The obligor does not perform defectively if the entitled party knew of the defect at the time of concluding the contract, or should have known of the defect at the time of concluding the contract.
• 8.2. In a contract between a consumer and a business, any stipulation that deviates from the provisions of this chapter concerning warranty for defects and guarantee to the detriment of the consumer shall be null and void.

Warranty for defects (kellékszavatosság)

• 8.3. In what cases may the User exercise their right to warranty for defects?
  • In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
• 8.4. What rights does the User have based on their warranty claim?
  • The User may – at their choice – assert the following warranty claims: they may request repair or replacement, unless fulfilling the claim chosen by the User is impossible or would involve disproportionate additional costs for the business compared to fulfilling another claim. If repair or replacement was not requested or could not be requested, the User may request a proportionate reduction of the consideration, or may repair the defect themselves or have it repaired by someone else at the business’s expense, or – as a last resort – may also withdraw from the contract. The User may switch from the chosen warranty right to another one, but the cost of switching shall be borne by the User, unless it was justified or was caused by the business.
• 8.5. Within what deadline may the User assert their warranty claim?
  • The User is obliged to report the defect immediately after its discovery, but no later than within two months of discovering the defect. However, please note that the User can no longer assert their warranty rights after the two-year limitation period from the performance of the contract has elapsed.
• 8.6. Against whom may the warranty claim be asserted?
  • The User may assert their warranty claim against the Service Provider.
• 8.7. What other conditions apply to asserting warranty rights?
  • Within one year of performance, there is no other condition for asserting the warranty claim besides reporting the defect, if the User proves that the product or service was provided by the business operating the webshop. However, after one year has elapsed since performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty (termékszavatosság)

• 8.8. In what cases may the User exercise their product warranty right?
  • In the case of a defect in a movable item (product), the User may – at their choice – assert a warranty for defects claim or a product warranty claim.
• 8.9. What rights does the User have based on their product warranty claim?
  • As a product warranty claim, the User may only request the repair or replacement of the defective product.
• 8.10. In what case is a product considered defective?
  • A product is defective if it does not meet the quality requirements in effect at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.
• 8.11. Within what deadline may the User assert their product warranty claim?
  • The User may assert their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline expires, they lose this right.
• 8.12. Against whom, and under what other conditions, may the product warranty claim be asserted?
  • The product warranty claim may only be asserted against the manufacturer or distributor of the movable item. The User must prove the defect of the product when asserting a product warranty claim.
• 8.13. In what cases is the manufacturer (distributor) exempt from its product warranty obligation?
  • The manufacturer (distributor) is exempt from its product warranty obligation only if it can prove that:
    – it did not manufacture or place the product on the market in the course of its business activity, or
    – the defect was not recognizable according to the state of science and technology at the time it was placed on the market, or
    – the defect of the product arises from the application of legislation or mandatory official regulations.
    It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
    Please note that you may not assert a warranty for defects claim and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of the successful assertion of a product warranty claim, you may assert your warranty for defects claim regarding the replaced product or repaired part against the manufacturer.
• 8.14. The Service Provider is not liable for damages resulting from improper or negligent handling after the transfer of risk, excessive use, effects other than those specified, or otherwise from the non-intended use of the products.

9. Procedure in the event of a warranty claim

• 9.1. In a contract between a consumer and a business, the parties’ agreement may not deviate from the provisions of the decree to the detriment of the consumer.
• 9.2. It is the consumer’s obligation to prove the conclusion of the contract (with an invoice or even just a receipt).
• 9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Civil Code).
• 9.4. The Service Provider is obliged to draw up a report on the consumer’s warranty or guarantee claim reported to it.
• 9.5. A copy of the report must be made available to the consumer without delay, in a verifiable manner.
• 9.6. If the Service Provider is unable to state, at the time the claim is reported, whether the consumer’s warranty or guarantee claim can be fulfilled, it is obliged to notify the consumer of its position – including, in case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation board – within five business days, in a verifiable manner.
• 9.7. The Service Provider is obliged to keep the report for three years from the date it was drawn up, and to present it to the supervisory authority upon request.
• 9.8. The Service Provider must strive to carry out the repair or replacement within a maximum of fifteen days.

10. Miscellaneous provisions

• 10.1. The Service Provider is entitled to use an agent to fulfill its obligations. It bears full liability for any unlawful conduct of the agent, as if it had committed the unlawful conduct itself.
• 10.2. If any part of these GTC becomes invalid, unlawful, or unenforceable, this does not affect the validity, legality, and enforceability of the remaining parts.
• 10.3. If the Service Provider does not exercise a right it is entitled to under these GTC, the failure to exercise this right may not be considered a waiver of that right. Waiver of any right is only valid in case of an express written statement to this effect. The fact that the Service Provider does not strictly insist on any essential condition or stipulation of these GTC on one occasion does not mean that it waives its right to insist strictly on compliance with the given condition or stipulation in the future.
• 10.4. The Service Provider and the User will try to settle their disputes amicably.

11. Complaint handling procedure

• 11.1. Our store’s goal is to fulfill every order in appropriate quality, to the full satisfaction of the customer. If the User nevertheless has any complaint regarding the contract or its performance, they may communicate their complaint by the above telephone number, e-mail address, or by letter.
• 11.2. The Service Provider examines the oral complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider will immediately draw up a report on the complaint and its position regarding it, and will hand over a copy of it to the customer.
• 11.3. The Service Provider will respond to the written complaint in writing within 30 days. It will give reasons for its position if it rejects the complaint. The Service Provider will retain the report drawn up regarding the complaint and a copy of the response for three years, and will present it to the supervisory authorities upon their request.
• 11.4. Please note that in the event of rejection of your complaint, you may initiate proceedings before an authority or a conciliation board with your complaint, as follows:
• 11.5. The Consumer may turn to the consumer protection authority with a complaint: Pursuant to Section 45/A (1)-(3) of the Consumer Protection Act, and Government Decree 326/2024 (XI. 14.) on the designation of the consumer protection authority, the government office acts as the general consumer protection authority: https://kormanyhivatalok.hu/We inform our corporate partners that, pursuant to the Consumer Protection Act, a micro, small, or medium-sized enterprise (SME) – in addition to consumers – may also initiate proceedings as a party before the Conciliation Board, provided that it purchased or used the disputed product or service through retail sale or as a public service.
• 11.6. In the event of a complaint, the Consumer has the option to turn to a conciliation board, the contact details of which can be found here: Nationally, 8 regional conciliation boards provide assistance in resolving consumer disputes between consumers and businesses; you can view the territorial jurisdiction of these boards by clicking on the following link: https://bekeltetes.hu/udvozlo

  Baranya County Conciliation Board
  Address: 7625 Pécs, Majorossy Imre u. 36.
  Phone number: (72) 507-154; (20) 283-3422
  Website: www.baranyabekeltetes.hu
  E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

  Borsod-Abaúj-Zemplén County Conciliation Board
  Address: 3525 Miskolc, Szentpáli u. 1.
  Postal address: 3501 Miskolc Pf. 376.
  Phone number: (46) 501-090
  Website: www.bekeltetes.borsodmegye.hu
  E-mail address: bekeltetes@bokik.hu

  Budapest Conciliation Board
  Address: 1016 Budapest, Krisztina krt. 99.
  Postal address: 1253 Budapest Pf. 10.
  Phone number: (1) 488-2131
  Website: www.bekeltet.bkik.hu
  E-mail address: bekelteto.testulet@bkik.hu

  Csongrád-Csanád County Conciliation Board
  Address: 6721 Szeged, Párizsi krt. 8-12.
  Phone number: (62) 554-250/ext. 118
  Website: www.bekeltetes-csongrad.hu
  E-mail address: bekelteto.testulet@csmkik.hu

  Fejér County Conciliation Board
  Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
  Phone number: (22) 510-310
  Website: www.bekeltetesfejer.hu
  E-mail address: bekeltetes@fmkik.hu

  Győr-Moson-Sopron County Conciliation Board
  Address: 9021 Győr, Szent István út 10/A.
  Phone number: (96) 520-217
  Website: www.bekeltetesgyor.hu/hu; www.gymsmkik.hu/bekelteto
  E-mail address: bekeltetotestulet@gymskik.hu

  Hajdú-Bihar County Conciliation Board
  Address: 4025 Debrecen Vörösmarty u. 13-15.
  Phone number: (52) 500-710; (52) 500-745
  Website: www.hbmbekeltetes.hu
  E-mail address: bekelteto@hbkik.hu

  Pest County Conciliation Board
  Address: 1055 Budapest, Balassi Bálint utca 25. IV. emelet 2.
  Postal address: 1364 Budapest, Pf.: 81
  Phone number: (1) 792-7881
  Website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu
  E-mail address: pmbekelteto@pmkik.hu

• 11.7. The conciliation board has jurisdiction over the out-of-court settlement of consumer disputes. The task of the conciliation board is to attempt to reach a settlement between the parties for the purpose of resolving the consumer dispute; failing this, it makes a decision in the matter in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice regarding the rights due to the consumer and the obligations of the consumer.
• 11.8. In the case of a cross-border consumer dispute related to an online sales or online service contract, only the conciliation board operating alongside the Budapest Chamber of Commerce and Industry has jurisdiction over the proceedings.
• 11.9. In the event of a complaint, the Consumer may make use of the EU Online Dispute Resolution platform. Using the platform requires a simple registration in the European Commission’s system, by clicking here. After this, following login, the consumer can submit their complaint through the online website, the address of which is: https://consumer-redress.ec.europa.eu/index_hu
• 11.10. The Service Provider is subject to a duty of cooperation in the conciliation board proceedings. As part of this, it is obliged to send its response to the conciliation board and to ensure the participation, at the hearing, of a person authorized to conclude a settlement. If the registered seat or premises of the business are not registered in the county of the chamber operating the territorially competent conciliation board, the business’s duty of cooperation extends to offering the possibility of concluding a written settlement that meets the consumer’s demand.

12. Copyright

• 12.1. Since Webshop.Bock.hu, as a website, qualifies as a copyrighted work, it is prohibited to download (reproduce), re-communicate to the public, otherwise use, electronically store, process, or sell the content appearing on the Webshop.Bock.hu website, or any part thereof, without the written consent of the Service Provider. The exception is the documents listed in point 16, which may be downloaded freely.
• 12.2. Any material may be taken from the Webshop.Bock.hu website and its database, even with written consent, only with reference to the given website. The Service Provider reserves all its rights to all elements of its service, its domain names, the secondary domain names formed with them, and its internet advertising spaces.
• 12.3. It is prohibited to adapt or reverse engineer the content of the Webshop.Bock.hu website or parts thereof; to unfairly establish user identifiers and passwords; to use any application by which the Webshop.Bock.hu website or any part thereof can be modified or indexed.
• 12.4. The name Webshop.Bock.hu enjoys copyright protection; its use, except for reference, is only possible with the written consent of the Service Provider.
• 12.5. The User acknowledges that in the case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image, or HUF 20,000 gross per word. The User acknowledges that this penalty stipulation is not excessive, and browses the site with this knowledge. In the event of copyright infringement, the Service Provider uses notarial certification of facts, the cost of which is also passed on to the infringing user.

13. Data protection

The website’s privacy policy is available at the following page: https://webshop.bock.hu/adatvedelem

14. Downloadable documents

• General Terms and Conditions
• Sample warranty handling report
• Sample complaint report
• Sample withdrawal statement
• Sample data breach report

Villány, 25 August 2026

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